3.1 Right of Withdrawal and Prior Technical Evaluation

In accordance with applicable consumer protection legislation, customers may request the return of a product within 14 calendar days of delivery, pursuant to Royal Legislative Decree 1/2007, taking into account the professional nature of the products sold.

However, every return request is subject to technical diagnosis, inspection, and express approval by the Zemits Spain Technical Service Team and Quality Control Department.

A return will only be accepted if all of the following conditions are met:

• The equipment has not been used, installed, or put into operation, including for testing purposes.
• The original protective plastic remains completely intact and has not been removed, damaged, or tampered with.
• The product is returned exclusively in its original packaging, including all original boxes, internal protective materials, manuals, certificates, labels, seals, accessories, consumables, and all original packaging components.
• The equipment is in new cosmetic and functional condition, with no marks, damage, alterations, or signs of use or handling.
• All promotional items, gifts, and product bundles included with the purchase are returned.
• The return has been previously authorized in writing by Zemits Spain.

3.2 Inspection, Final Decision, and Applicable Charges

Once the equipment has been received, it will undergo a comprehensive inspection by our specialized technical team.

The decision regarding the acceptance, rejection, or any financial adjustment related to the return shall be final and shall rest exclusively with Zemits Spain following completion of the technical inspection.

If the equipment:

• is incomplete,
• shows signs of use, installation, or handling,
• is not returned with its original packaging or original components,
• or has lost commercial value.

Zemits Spain reserves the right to:

• Reject the return; or
• Accept the return while applying a deduction of up to 50% of the total purchase price to account for depreciation, replacement, handling, loss of commercial value, or refurbishment costs.

If the return is accepted, any applicable refund will be processed within 14 calendar days from the date of the final decision.

Shipping, transportation, handling, and administrative fees are non-refundable.

3.3 Non-Refundable Products

The following products and situations are not eligible for return or refund, except in the event of a manufacturing defect covered by the applicable statutory warranty:

• Portable devices, as they are considered personal-use products that rapidly depreciate once opened or handled.
• Furniture, due to its size, customized logistics, and the transportation and reinstallation costs involved.
• Cosmetic products, once unsealed, for reasons of hygiene, consumer safety, and health protection.
• Customized products manufactured or configured according to the customer's specific requirements.
• Special orders requested outside Zemits' standard product catalog or under special purchasing conditions.
• Purchases financed, in whole or in part, through Zemits in-house financing or third-party financing partners, once the financing agreement has been executed.

In these cases, the customer acknowledges that the nature of the product or the payment method prevents the transaction from being reversed, without prejudice to any statutory warranty rights relating to manufacturing defects.